Once you withdraw funds from your Paperclip wallet, the money will be on its way to whichever bank account you specified on the 'My Wallet' page.

If you need to change your account details, you can do so at any time on the setting section of the page.

Transactions can take up to a maximum of 14 days to clear into your wallet for withdrawal - but it usually only takes a day or two.

Once your offer is accepted you (the seller) have 7 days to mark the item as 'dispatched'. The buyer then has 7 days to mark the item as 'recieved' at which point the transaction will clear. If you do not mark the item as dispatched within 7 days, then the pending balance will be returned to the buyer and the transaction will be voided.

If there is a problem with the transaction or you need to cancel, you can get in touch with us at: hello@paperclip.co and we will always get back to you within 48 hours.